Shipping policy
Pickup, local delivery, and freight options
Affordable Turf USA offers Pomona warehouse pickup, Southern California delivery where available, and lower-48 U.S. freight shipping. Contact our team before checkout to discuss the option that fits your order.
| Option | Current service information | Before pickup or checkout |
|---|---|---|
| Pomona warehouse pickup | 1970 W Holt Ave, Pomona, CA 91768. | Call or text 626-684-2019 before pickup to confirm inventory, roll size, and loading details. |
| Southern California local delivery | Delivery is available where offered in Southern California. | Send your measurements, city, intended use, and preferred delivery timing to our team to discuss delivery before checkout. |
| Lower-48 U.S. freight | Freight shipping is available for turf rolls and related products. Residential freight delivery does not include unloading. | Review the freight requirements below and contact our sales team with concerns about freight costs. |
Contact Affordable Turf USA or call/text 626-684-2019.
What to expect from freight delivery
IMPORTANT: The delivery to the residential address doesn't include unloading the product from the truck.
Residential freight delivery is curbside. Unloading the product from the truck and white-glove service are not included.
- If you are uncertain that a transport truck will enter your road or your neighborhood, be ready to meet the driver at a convenient place to unload the freight.
- The driver is not responsible to back into your driveway.
- The artificial grass roll is huge and heavy, so make sure you get additional people to help.
If you've any concerns about freight costs, don't hesitate to contact our sales team. We are glad to assist you with any issues or concerns you might have.
Schedule installation after receiving the product
We are not responsible for the costs associated with the rescheduled installation due to delays in the supply of the component. Please do not plan your installer until the product is in your hands.
Shipment damage
Visible damage at delivery
While we aim to ensure that any order delivers in one piece, if external damage is apparent upon arrival, kindly be sure to mention every broken roll on the driver's shipping invoice and recommend taking pictures for documentation.
Whenever you see any damage, please contact us immediately. Damages not reported within 45 days after the date of receipt would be invalid.
Issues or inconsistencies with the turf
When there is an issue or an inconsistency with your turf, please contact us first, before you unroll the turf. If the turf has to be returned to us, the freight companies need the turf to be rolled in a particular manner. Rolling the turf for delivery can be quite challenging to do without getting the correct materials/machine on hand.
Concealed damage
Concealed damage is the term used by the freight firm to identify the internal damage to the shipment. Concealed damage is normally hard to find out when it’s delivered. Freight companies are given a relatively short window of time to report this kind of damage. Please make sure you unroll the roll and find any damage as soon as possible. Recommended taking a picture as part of the documentation.