FAQ
Shipping
We ship artificial grass and accessories within the lower 48 United States. Local pickup is also available from our Pomona, CA warehouse.
Most freight deliveries arrive in 7 to 14 business days. Some locations can take up to 21 business days depending on carrier schedules and local terminal availability.
We use major freight carriers for turf rolls and standard parcel carriers for smaller accessories when possible.
Product
Contact us before starting a return. Return eligibility depends on the product, condition, order type, and whether the turf was cut or installed.
Yes. Pickup is available at 1970 W Holt Ave, Pomona, CA 91768 during business hours. Call 626-684-2019 to confirm availability before you arrive.
Choosing Turf
For pet areas, look for turf with good drainage, durable backing, comfortable blade texture, and easy-clean maintenance. Tell us your square footage and pet use, and we can recommend options.
Yes. Send your project city, approximate square footage, photos if available, and whether you need product only, delivery, or installation support.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.